Medical Assistant

Overview

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The Medical Assistant (MA) position provides clinical and administrative support in an outpatient behavioral health setting. Rooms patients, records vital signs, assists with evaluations, and monitors for behavioral concerns. Manages scheduling, follow-ups, phone communication, and EHR documentation. Coordinates referrals, prepares patients for telehealth, and maintains exam rooms, supplies, and equipment.

• Greet and room patients in a timely and respectful manner. Measure and record vital signs, weight, and height.
• Assist providers during psychiatric evaluations when necessary. Support patients with mobility or communication challenges.
• Monitor patients for signs of distress or behavioral escalation and notify clinical staff as needed.
• Schedule appointments and manage follow-ups. Manage electronic health records (EHR): update patient charts, enter clinical notes, and scan/upload documents.
• Handle phone calls, messages, and patient inquiries with sensitivity and confidentiality.
• Coordinate referrals and prior authorizations as needed. Maintain exam rooms and ensure cleanliness and organization. Restock supplies and ensure all equipment is functional.
• Support telehealth visits by prepping patients and ensuring technology readiness.

Lifting up to 30 pounds maximum with frequent lifting and/or carrying of objects weighing up to 20 pounds. Extended periods of standing, walking, and sitting. Using hands for grasping, manipulation, pushing and pulling, and operating controls. Frequent bending, twisting, squatting, climbing and reaching; occasional grappling and swimming. Distinguishing sounds and distances; ability to communicate clearly. Must be free from communicable disease.

• Basic knowledge of medical terminology and procedures. Knowledge of basic pharmacology and psychopharmacology (actions, side effects, and contraindications).
• Knowledge of routine clinical tasks such as taking vital signs, drawing blood, and performing EKGs. Knowledge of universal precautions, sterilization techniques, and proper disposal of biohazard materials. Basic knowledge of medical billing and coding procedures.
• Knowledge of the principles of documentation. Skilled in working with individuals experiencing anxiety, depression, trauma, psychosis, or substance use. Ability to handle exposure to emotionally distressed clients. Ability to administer CPR and basic first aid.
• Ability to maintain timely and accurate records; use standard medical and office equipment; maintain confidentiality; follow policies and procedures; establish effective interpersonal relationships; communicate effectively in writing and orally; work the required hours; complete essential duties.

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Green Bay, Wisconsin Metropolitan Area 5 days ago