Patient Service Representative Float; part-time

#26-558

Green Bay, Wisconsin, United States

This position is part-time, 24-hours per week. It will be part-time benefit eligible.

PSR Float

Job Summary The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative Float (PSR Float) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

This role will support multiple locations.

What you will do

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
• Able to work independently and think critically using provided information.

Physical Demands

• Sit
  - Constantly
• Stand
  - Rarely
• Walk
  - Rarely
• Drive
  - Rarely
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Rarely
• Squat
  - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs.
  
  - Rarely
• Lift/Carry 11-25 lbs.
  
  - Rarely
• Lift/Carry 26-35 lbs.
  
  - Rarely
• Push/Pull up to 10 lbs.
  
  - Rarely
• Push/Pull 11-25 lbs.
  
  - Rarely
• Push/Pull 26-35 lbs.
  
  - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise
  - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet
  - Constantly
• Hears Whispers 3-8 feet
  - Constantly

Vision Requirements

• Color Discrimination
  - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in…