Food & Beverage Manager

Badger State Brewing Company Food & Beverage Manager Green Bay, WI
· Full time Apply for Food & Beverage Manager

Oversees all aspects of guest experience, ensuring a positive and memorable visit, including managing staff, implementing guest feedback, and developing strategies to enhance the overall brewery experience

Independent and family owned beverage company located in Green Bay, Wisconsin. Searching for the best people to help us bring people together over beer.

Badger State is seeking a highly qualified individual to join the company as a key member of the leadership and management team. This position will oversee all private events, tap room events, and F&B programming.

Essential

Responsibilities and Duties:

• Proficient in club membership management and ready and willing point of contact for our supporters
• Extensive experience in text message marketing
• Extensive experience in email marketing communications
• Ability to lead a sub-group or team within the marketing department
• Marketing acumen including social media content creation support.
• Positive attitude and leadership capabilities.
• Refined communication skills and the ability to reach out to groups or individuals
• General on-site availability most weekdays plus potential Saturdays and Sundays when there are hosted events.
• Ability to manage multiple concurrent projects and work assignments.
• High expectations for quality.
• Degree or certificates within the marketing arena and minimum 5 years experience.
• Understanding of basic graphic design/content creation.
• Experience around tap rooms, tasting rooms, bar and or restaurant front of house operations and marketing.
• Plan and execute local campaigns
  to drive foot traffic, promote events, and increase loyalty program signups
• Run loyalty, email, and SMS marketing
  using guest communication tools and point of sale systems
• Manage local social media
  for each location using major digital platforms
• Create seasonal beverage menus and items
• Manage SKUs and new item slotting for all non-beer and outside product sold in our spaces
• Pull guest feedback
  from review and survey platforms to improve operations and campaigns
• Support and help evolve the entertainment calendar
  with weekly meetings, pre-promotion, and post-event analysis

Guest Experience Management:

• Ensuring a positive and memorable experience for all guests.
• Addressing guest inquiries, complaints, and feedback promptly and effectively.
• Implementing strategies to improve guest satisfaction and loyalty.

Staff Management:

• Frontline recruiting, training, and supervising hospitality staff, including Tap Room Managers and ASM's.
• Motivating and developing staff to provide exceptional service.
• Ensuring compliance with company policies and procedures.
• Creating and implementing staff incentives and goals

Event Planning and Coordination:

• Supporting event planning and coordinating of live music, and festivals, making sure to include F&B specials and sell opportunities
• Working with marketing and sales teams to promote events and drive attendance.

Operational Management:

• Overseeing the smooth and efficient operation of the brewery's hospitality areas.
• Oversee team management for all inventory of bar supplies and other hospitality materials.
• Ensuring compliance with all relevant regulations and standards.

Data Analysis and Reporting:

• Tracking guest feedback and analyzing data to identify areas for improvement.
• Generating reports on hospitality performance and presenting findings to management.

Skills and

Qualifications:

• Strong leadership, communication, and interpersonal skills.
• Experience in hospitality, event planning, or customer service.
• Knowledge of the beer industry and brewing processes.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in relevant software, such as point-of-sale systems and CRM tools.
• Includes incentive based commission, mileage, travel and expense reimbursement as required.
• RETIREMENT: 401k +Employer Match Safe Harbor Matching Contributions.
• Enhanced Paid Parental Leave.
• Up to 21 days of PTO with tenure plus paid sick leave.
• STAFF DISCOUNTS: 25% off beer and 50% off merchandise. We want you to rep the brand with pride and keep your fridge full at all times.
• FLEX
  
  SCHEDULE:
  
  and flex days for salary employees covering weekend events.
• MILESTONE BENEFITS: Travel, Beer Destination Trips, and Sabbaticals based on tenure.
• Shift beers. A good days work deserves a good beer (or cider, or seltzer).