Field Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. We provide nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

We are headquartered in Omaha, NE, and service our customers throughout the continental United States and Canada.

• Company car available for personal use.
• Paid training.
• Generous benefits package including copay medical plan option, HSA medical plans with employer contributions, dental, vision, company‑paid life insurance and short‑ and long‑term disability coverage.
• 401(k) savings plan with generous company match; vested on your first day of eligibility.
• Wellness program to improve your health and earn a discount on health insurance premiums.
• Tuition reimbursement plan covering up to $5,250.
• Company‑paid Linked In Learning subscription or certification programs to develop your skills and advance your career.

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

• Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedule in a timely and efficient manner.
• Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in‑person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on‑the‑job manner.

• Two or more years of related experience and/or training. Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training in headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state driver’s license.
• Self‑motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem‑solve, think analytically, and be attentive to detail.
• Good verbal communication skills for interaction with customers.
• Physical Demands:
• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5‑10%.

• Associate’s degree (AA) or equivalent from a two‑year college or technical school preferred.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Internet Publishing

Green Bay, WI; $62,400.00–$72,800.00

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing  or calling .

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