Field Services Engineer - Green Bay

Join to apply for the Field Services Engineer - Green Bay role at Associated Bank.

This range is provided by Associated Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.75/hr - $32.14/hr

At Associated Bank, we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

This Field Services Engineer position involves planning, organizing, installation, relocation, and maintenance of computer systems, peripherals, communications, data circuits, network hardware, kiosks, digital signage, ATMs, IP phones, and related equipment. It also includes providing hardware installation, configuration, maintenance, and software support services.

• Responding to customer requests for on-site hardware repair services, using company parts and tools to resolve issues.
• Expediting difficult service issues to IT support for timely resolution.
• Configuring, troubleshooting, and repairing laptops; managing deployments and returns.
• Troubleshooting connectivity or communication problems related to computers and IP phones.
• Managing requests for equipment removal, relocation, or installation, including site feasibility and cost assessments.
• Developing policies, procedures, and documentation for IT hardware.
• Participating in installation and relocation of IT technologies, ensuring timely project completion.
• Performing preventive maintenance and inventory audits, maintaining accurate records.
• Reviewing hardware performance and recommending replacements or relocations.
• Providing AV, laptop setup, and technical support for executives and other departments.

• Associate's Degree in relevant technical fields or equivalent experience.
• 2-4 years of troubleshooting and repairing PC, laptop, server, printer, and multifunction hardware; IP telephones;
  Windows 10/11;
  Microsoft Office; network cabling.
• 4-7 years of similar experience plus Cisco hardware, Apple hardware, and technical documentation skills preferred.
• Reliable transportation and ability to drive lawfully.
• Certifications in HP, Data Card, Lexmark, or within 1 year of hire.

Additional benefits include retirement plans, paid volunteer time, professional development, bonuses, personal banking, and more. We serve communities across Wisconsin, Illinois, and Minnesota and are committed to diversity and equal opportunity.