IT Support Analyst

• Assist with Information Systems Tasks:
  Support basic planning and routine administration of IT systems under close supervision. Learn foundational concepts and follow guidance from senior staff.
• Follow Procedures to Troubleshoot Simple IT Issues:
  Use established checklists and instructions to help resolve straightforward hardware, software, or network problems. Escalate complex issues to more experienced team members.
• Provide Basic End-User Support:
  Help users with common software and hardware questions, set up new equipment as directed, and document issues using standard forms. Always seek help for unfamiliar problems.
• Document and Escalate Incidents:
  Record incident details accurately and promptly using provided templates. Refer unresolved or complex incidents to senior staff.
• Participate in Root Cause Analysis:
  Contribute to discussions about recurring issues and learn how to identify basic causes. Suggest follow-up actions with guidance from supervisors.
• Install and Configure Software with Guidance:
  Assist in installing and updating software or applying patches to workstations and devices, following step-by-step instructions. Learn about maintaining the Microsoft Security stack.
• Monitor System Performance:
  Perform routine checks and basic tests on IT systems to help ensure security and reliability. Report any unusual findings to senior staff.
• Support Process Improvements:
  Share observations about daily tasks and suggest small improvements. Learn about divisional practices and how processes are updated.
• Identify Policy Violations:
  Learn to recognize and report clear violations of organizational policies, always consulting with supervisors before taking action.
• Assist with Risk Mitigation:
  Help apply patches and support hardware lifecycle activities as directed, learning how these actions reduce risk.
• Learn Basic Scripting for Automation:
  Begin learning scripting technologies (such as Power Shell) to support simple automation tasks, with training and supervision.
• Contribute to Documentation Efforts:
  Participate in creating and updating enterprise-wide documentation by providing feedback and helping with basic tasks.
• Stay Informed on Technologies:
  Regularly review updates and new technologies introduced in the organization, focusing on those relevant to entry-level responsibilities.
• Demonstrate Customer Service and Problem-Solving:
  Show a positive attitude, communicate clearly, and work collaboratively to resolve basic issues. Ask questions and seek feedback to improve skills.

• A degree or diploma in Computer Science, Information Systems, or Network Security from an institute of technology or university is required.
• Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued
• Alternatively, a combination of equivalent training and experience will be considered.
• Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption, and tokenization.
• Strong communication, analytical, and problem-solving skills.
• Ability to train and advise staff on a variety of IT technologies.
• Demonstrate basic to intermediate scripting knowledge and skills with Power Shell
• Demonstrate excellent oral and written communication skills
• Ability to manage multiple tasks in a time-critical production environment

This is a Contract position based out of Green Bay, WI.

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Nov 7, 2026.

This is a fully onsite position in Green…