IT Support Administrator

We are seeking an IT Support Administrator to serve as the first point of contact for technical support across the organization. This role is responsible for providing help desk and desktop support, resolving user issues, managing support tickets, and assisting with the administration of IT systems and end-user technologies. The ideal candidate is customer-focused, technically curious, and eager to grow their IT knowledge while supporting a fast-paced business environment.

The IT Support Administrator will work closely with corporate users, site support teams, and other IT professionals to ensure timely issue resolution and a positive user experience. This position offers strong exposure to enterprise technologies, cybersecurity tools, infrastructure support, and IT operations.

• Serve as the primary point of contact for technical support requests, providing timely and professional assistance to end users
• Troubleshoot and resolve hardware, software, workstation, printer, and basic network connectivity issues
• Manage and document incidents, service requests, and resolutions using Jira and other IT service management tools
• Provide desk-side and remote support for corporate users and business teams
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication throughout the resolution process
• Assist with workstation deployments, imaging, software installation, patch management, and hardware lifecycle activities
• Support user account administration, including Active Directory and Microsoft 365-related tasks
• Monitor system health and perform routine operational checks to help maintain system reliability and security
• Assist with maintaining and updating technical documentation, knowledge base articles, and support procedures
• Participate in troubleshooting efforts and contribute to root cause analysis for recurring incidents
• Support IT security initiatives by assisting with software updates, endpoint protection, and compliance-related activities
• Learn and utilize automation and scripting tools, including Power Shell, to improve operational efficiency
• Collaborate with IT teams to support ongoing projects, technology upgrades, and process improvements
• Maintain a high level of customer service while effectively prioritizing and managing multiple support requests

• Degree or diploma in Computer Science, Information Systems, Network Security, or a related field; equivalent combinations of education and experience will also be considered
• Experience providing technical support in a help desk, service desk, desktop support, or IT support environment
• Knowledge of Windows operating systems, desktop hardware, and Microsoft 365 applications
• Experience using ticketing systems and IT service management platforms
• Familiarity with Active Directory, user account administration, and workstation deployment processes
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities and work effectively in a time-sensitive environment
• Strong organizational skills and attention to detail

• Microsoft certifications such as MCP, A+, Network+, or related credentials
• Knowledge of Microsoft security technologies and enterprise security best practices
• Exposure to endpoint detection and response (EDR), identity and access management (IAM), PKI, encryption, and firewall technologies
• Experience with software imaging, patch management, and endpoint administration
• Basic to intermediate Power Shell scripting experience
• Experience supporting enterprise applications and business-critical systems

• Technical Support
• Help Desk / Service Desk Support
• Deskt…