Communications Center Supervisor

911 Communications Center Supervisor – County of Brown

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• Supervises, coordinates, plans, schedules, and directs the activities of staff for the countywide emergency communications center and its facility.
• Serves as the supervisory level liaison with client agency staff, maintaining department records and responding to public inquiries and complaints.
• Provides training, evaluates performance, and disciplines staff as appropriate.
• Ensures compliance with department policies and procedures, and facilitates smooth day‑to‑day operations of the communications center.
• Operates police teletype and maintains accurate records of activity and performance.
• Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment regarding content, accuracy, and completeness.
• Acts as the validation officer for department records submitted to the Crime Information Bureau and responds to records requests from the District Attorney, Brown County courts, and other external agencies.
• Assists in developing, recommending, and modifying policies and procedures for the Communications Center, and provides staff support with inquiries and complaints.
• Serves as liaison between center operations and supervisory staff of client agencies, resolving complaints and assisting in operational procedure changes.
• Maintains inventories of communications facility equipment and consumables; coordinates supply needs and vendors; monitors performance testing of electronic and mechanical equipment.
• Provides input on equipment purchase, repair, modification, and department expansion needs.
• Monitors safety conditions, maintains security of the communications center, and operates radio transmitters in accordance with FCC rules and regulations.
• Investigates and reports staff violations and unauthorized information releases, ensuring overall confidentiality of information.
• Participates in supervisors' meetings, coordinates job‑related training sessions and seminars, leads staff meetings and shift briefings.
• Testifies at adjudication hearings, serves as an employer representative in worker disputes and arbitration, and performs telecommunicator duties when personnel are unavailable.
• Maintains keyholder lists in CAD, communicates with cell phone providers and state/county agencies regarding incidents and hazards.
• Performs related functions as assigned.

• Knowledge of all functions of the Public Safety Communications Department.
• Proficient in using computers and required software.
• Understanding of radio and computer system design and operational concepts.
• Knowledge of leadership, supervisory, and personnel management techniques.
• Familiarity with office and records management practices.
• Ability to supervise, assign, schedule, train, and evaluate staff performance.
• Capability to handle stressful, difficult situations professionally and rationally.
• Ability to exercise independent judgment and make decisions in accordance with policies, procedures, and regulations.
• Strong oral and written communication skills.
• Skill in establishing and maintaining effective working relationships with staff, officials, and the public.
• Problem‑solving ability and aptitude for learning and applying specialized departmental knowledge.
• Understanding and interpretation of the union collective bargaining agreement.
• Availability to work the required hours of the position.

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