Communications Center Supervisor

Responsibilities

• Supervises, coordinates, plans and directs the activities of staff for the countywide emergency communications center and facility and serves as the supervisory level liaison with client agency staff; maintains department records and responds to public inquiries and complaints.
• Supervises, plans, schedules and directs the work of subordinates in the telecommunication center; instructs and trains employees in proper methods and procedures; inspects work in progress and upon completion; monitors and evaluates performance of staff; disciplines staff as appropriate with or in the absence of the Communications Manager; develops and is responsible for compliance with department policies and procedures; ensures smooth day‑to‑day operations of the communications center.
• Maintains department records.
• Records information and maintains necessary and accurate record of activity and performance.
• Operates police teletype as necessary.
• Composes, types, and edits a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy and completeness.
• Validation officer for department records submitted to Crime Information Bureau.
• Responds to records requests from District Attorney and Brown County courts and other external requests as needed.
• Assists in the development of policies and procedures for the Communications Center; recommends changes in work methods, policies and procedures.
• Assists staff with department inquiries and complaints; handles complaints or problems that staff are unable to resolve.
• Serves as liaison between center operations and supervisory staff of client agencies.
• Resolves client agencies' complaints as necessary and assists in the preparation and modification of operational procedures when needed.
• Provides training to client agency staff when necessary.
• Maintains inventories of communications facility equipment and consumables.
• Determines other supply needs of the department and forwards requests to appropriate department employee.
• Provides staff level liaison to equipment service vendors.
• Monitors periodic performance testing of electronic and mechanical equipment.
• Coordinates purchase of, repairs to, and modifications of communication center equipment.
• Provides input in respect to department expansion needs.
• Monitors overall safety conditions of working environment and condition of department equipment.
• Provides staff level liaison to facility service organizations.
• Maintains the security of the communication center at all times.
• Responsible for the operation of radio transmitters in accordance with Federal Communications Commission rules and regulations.
• Takes appropriate action for staff violations and reports violations by other users to the appropriate client agency.
• Ensures overall confidentiality of information.
• Investigates complaints of unauthorized information release and provides input to department manager regarding appropriate action.
• Investigates complaints and staff violations of rules and provides input to department manager regarding appropriate action.
• Participates in supervisors' meetings as required.
• Coordinates and participates in job related training sessions and seminars.
• Leads staff meetings as required and shift briefings.
• Testifies at adjudication hearings when necessary.
• Serves as an employer representative in worker disputes and arbitration.
• Performs telecommunicator duties in the absence of available personnel.
• Maintains keyholder lists in CAD program.
• Communicates with cell phone providers to obtain cellphone subscriber and location, as necessary.
• Communicates with State and County agencies regarding incidents, hazards, alternate routes or other situations that will impact those agencies, as necessary.
• Performs related functions as assigned.

• High School diploma, plus a minimum of five years of experience in public safety dispatching and/or communications systems, EMS, fire or law enforcement; or any equivalent combination of training, education and experience which provides the necessary knowledge, skills and abilities.
• Two‑year degree in Supervisory Management or a related field and supervisory experience…