Customer Service​/Parts Sales Leader

About Us

BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

We're seeking a dynamic Parts Sales Leader to oversee all aspects of parts sales for our regional team in Green Bay, WI. This is a strategic leadership role for someone who excels at driving results, developing talent, and building strong customer relationships while ensuring revenue and profit goals are met.

As our Parts Sales Leader, you'll lead a dedicated team through performance excellence, process optimization, and customer-focused solutions. You'll work collaboratively across departments to implement effective sales strategies and continuously improve our order-to-cash process.

• Adhere to yearly fiscal order budget targets and 3-year EVA targets that align to overall revenue and profitability goals
• Work collaboratively with sales representatives to establish quarterly and yearly fiscal performance order and margin goals
• Implement a formal sales process that identifies opportunities, qualifies them, and manages them to order closure
• Develop strategies to increase penetration with existing customers
• Assist in developing short and long-range marketing strategies including the promotion of parts sales guidelines
• Work with sales representatives, technical support, and operations to develop order closing strategies for specific opportunities

• Implement sales effectiveness metrics and quality KPI metrics to track performance of sales representatives
• Use metrics as a coaching tool to improve performance
• Create a sales representative development process that encourages team members to discover, develop and apply their talents to reach their full potential
• Perform all personnel-related actions including hiring, performance reviews, and disciplinary actions
• Provide detailed performance feedback to team members
• Attract and select the best talent to meet current and future business needs

• Work collaboratively with sales representatives and operations leadership to clearly define scope of work and commitments for specific orders
• Continuously bring forth the voice of the customer to help guide operations activities and support selling activities
• Coordinate with other departments to ensure a consistent, effective, and coordinated approach in servicing key accounts
• Collaborate with leaders within the Value Stream to implement process improvements in the order-to-cash process

• Resolve customer disputes regarding part performance and commercial issues when necessary
• Build strong customer relationships and deliver customer-centric solutions
• Ensure standard work processes are maintained and commitments are achieved
• Monitor and lead the team to assist in the collection of past due accounts

• Bachelor's degree required
• Minimum of 4 years' experience in sales or sales support role
• Demonstrated leadership experience

• Demonstrated ability to sell at the highest levels of Fortune 500 companies
• Effective interpersonal, communication and negotiation skills
• Strategic mindset and financial acumen
• Strong leadership and analytical…