Director Market Operations

The Director Market Operations is a strategic and operational leader responsible for overseeing the performance, growth, and compliance of a portfolio of 8-12+ ambulatory practices within a designated market. This role provides direct leadership and development to Practice/Clinic Managers, Administrators, and Team Leads and is accountable for the full operational, financial, and workforce performance of the assigned market.

The Director Market Operations drives operational excellence across eight core domains: coordination of care, facilities management, HR, IT/Telecom, finance, process improvement, compliance, and strategic planning and operational initiatives. This role ensures efficient clinic operations, optimal patient access, and high quality care while fostering a culture of engagement, professional development, and collaboration across clinic teams. This role is accountable for growth of the portfolio of practices and fully responsible for P&L management.

Coordination of Care

• Oversee and continuously improve care coordination across all locations, with accountability for quality outcomes, patient safety, and patient satisfaction.
• Manage patient access and capacity across portfolio, optimizing scheduling, capacity utilization, and patient flow to reduce wait times and maximize clinic throughput.
• Oversee MIPS participation and performance tracking across applicable clinicians, partnering with clinical and compliance teams to meet reporting requirements.
• Develop and maintain patient communications and education programs to support informed consent, care adherence, and a high-quality patient experience.
• Build and sustain strong referral relationships within the market to support patient acquisition, access, and continuity of care.
• Foster a positive, collaborative team environment that supports professional growth, accountability, and high-quality patient care.

Space Planning & Facilities

• Oversee room utilization and capacity planning across locations to ensure efficient use of physical resources and support patient volume growth.
• Manage physical assets across the market portfolio, including equipment inventories, maintenance schedules, and capital planning.
• Responsible for clinic expansion, renovation, and relocation projects within the market, partnering with Facilities, Real Estate, and operational leadership to ensure timely and on budget execution.
• Oversee patient flow design and workflow optimization within clinic physical environments, ensuring layouts support clinical efficiency, safety, and a positive patient experience.

Human Resources & Staff Leadership

• Primary duties are to provide direct supervision and leadership to an assigned team, with responsibility for managing the full employee lifecycle — including hiring, onboarding, performance management, professional development and, when necessary, separation of staff — in accordance with company policy and in partnership with Human Resources. May provide direct supervision to Managers, Supervisors, Team Leads, Leads, and/or individual contributors.
• Oversee staffing and workforce planning across the market portfolio, collaborating with HR to prioritize recruitment, manage onboarding pipelines, and address turnover, performance and/or conduct issues.
• Oversee customer service programs and standards across clinic teams, ensuring staff deliver a consistent, patient-centered experience at every touchpoint.
• Partner with HR to track and ensure currency of licensure and certification requirements across clinic staff and clinicians within the market, partnering and Compliance on scope of practice and credentialing on clinician renewal processes.
• Monitor and actively drive employee engagement and satisfaction, using survey…