Restaurant Host​/Cashier

Join to apply for the Restaurant Host/Cashier role at Perkins American Food Co.

At Perkins Restaurant & Bakery our employees are part of the extended family and the families we serve. You will be responsible for making special days memorable and everyday meals extraordinary. We respect one another for our talent, creativity and individual differences and bring our strengths to achieve success as a team.

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Checks out guests at the register and provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

• Host Activities and Guest Interaction
• Maintains a clean and proper uniform and practices good personal hygiene.
• Opens the door as guests enter and leaves the building.
• Uses greeting, seating and waiting list procedures and seats guests in a friendly and timely manner in person or on telephone.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Completes wait sheets.
• Greet and seat – welcome new guests and show them to their seats. Make a friendly first impression and describe features such as soup of the day.
• Take cash – check out guests at the register and ask guests, “How was your meal and service?” Thank guests and invite them to return.
• Hospitality – move through the dining room regularly and ensure guests have all items needed. Be attentive and make guests feel special.
• Sell bakery – offer specific suggestions for take‑out bakery items and package orders efficiently.
• Clean – ensure the cashier area, bakery cases, displays, lobby area, entryway and guest restrooms and dining room stay clean throughout the shift.

• Processes to‑go orders.
• Maintains guests’ needs throughout their dining experience by assisting servers with pre‑bussing procedures.
• Sweeps floor around tables to assist servers when needed.
• Performs side work during shift downtime including rolling silverware, restocking cleaning workstations and bussing tables.
• Provides assistance to all servers and bus persons in order to execute service standards.
• Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

• Extensive standing and walking for up to 8 hours.
• Must be able to see at a distance (20 feet) and at close range (12 inches) and distinguish shapes.
• Must be able to communicate clearly.
• Exposure to heat, steam, smoke, cold.
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
• Must have high level of mobility/flexibility in space provided.
• Must have time management skills.
• Must be able to read, write and perform addition/subtraction calculations.
• Must be able to control and utilize fingers to write, slice chop and operate equipment.
• Must be able to fit through openings 30” wide.
• Must be able to work irregular hours under heavy pressure/stress during busy times.
• Bending, reaching, walking.
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
• Lifting up to 50 pounds.
• Exposure to dish and cleaning chemicals.

Receives direction and training from Manager on duty as to the specific procedures and assignments.

Basic skills such as sanitation, safety, and customer service can be taught through in‑house training.

None

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

This franchise is independently owned and operated by a franchisee. Your application goes directly to the franchisee, and all hiring decisions are made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, not to Perkins Corporate.