Retail Wireless Consultant - Retail Sales

Retail Wireless Consultant - Retail Sales

Join to apply for the Retail Wireless Consultant - Retail Sales role at T-Mobile

3 days ago – be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package. You’ll have access to an annual stock grant, employee stock purchase plan, 401(k), and free year‑round money coaches, among other benefits.

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile, create energy and excitement around our products and services, and thrive in a fast‑paced environment where technology, customer needs, and the retail experience continuously evolve. They build deep connections with customers and are experts in uncovering needs, educating, demonstrating, and recommending device and service solutions.

Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics.

• Serve and sell to customers while providing a best‑in‑class experience and building loyalty
• Consistently leverage digital tools in interactions and onboarding
• Complete training on T‑Mobile in‑store experience, new skills and processes, and knowledge of systems and reference resources
• Make the most of their time on shift, consistently seek information between customers and learn about innovations in wireless and technology
• Partner with T‑Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Passionate customer advocate with desire to personalize interactions and maintain fun with customers; effective at balancing experience and performance goals (Required)
• Team building: willingness to work with peers and store leaders, sharing best practices, and resolving issues (Required)
• Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel required:

No

DOT regulated position:
No – Safety Sensitive Position:
No

Hourly base pay: $19.00

Annualized incentive target: $9,360

All employees guaranteed to earn $20/hour inclusive of base pay and incentives.

Eligible for annual stock grant.

Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, childcare subsidy, tuition assistance, voluntary insurances, and additional benefits. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and commuter/transit programs. More information at

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination, retaliation or harassment is wholly inconsistent with how we do business and will not be tolerated.

If you have a disability and need accommodation, email Applic or call 1‑844‑873‑9500.

Entry level

Full‑time

Sales and Business Development

Telecommunications