Field Services Technician

Are you ready to put your technical and problem-solving skills to work protecting one of Wisconsin’s most advanced wastewater systems? NEW Water is seeking a Field Services Technician to operate, troubleshoot, and maintain critical wastewater infrastructure while helping protect our community’s most valuable resource – water.

NEW Water offers a fantastic benefit package as a Public Service Employer, noting that we are a part of the Wisconsin Retirement System (WRS).

The Field Services Technician works hands-on with the critical infrastructure that moves wastewater throughout NEW Water’s service area. This position operates and maintains lift stations, meter stations, interceptor systems, and related equipment while monitoring system performance, troubleshooting issues, collecting wastewater data, and responding to emergencies.

This position is responsible for reviewing system performance and flow data, responding to alarms and high-flow events, troubleshooting equipment and metering issues, operating flow monitoring and sampling equipment, and conducting field inspections. The technician also supports NEW Water’s Pretreatment Program through industrial sampling and inspections, works with industrial and municipal customers, and collects accurate wastewater data to support regulatory compliance and customer wastewater treatment service billing.

The Field Services Technician also contributes to documentation, planning, and continuous improvement by maintaining work orders and field reports in the Computerized Maintenance Management System (CMMS), updating procedures, coordinating maintenance activities, and supporting infrastructure and technology projects. A strong commitment to safety is essential, including confined space entry, work zone safety, lockout/tagout procedures, hazard identification, and proper maintenance of safety equipment.

The work of the Field Services Technician is essential to keeping NEW Water’s wastewater conveyance system operating safely and reliably, while protecting public health and the environment.

• Associate’s Degree (or equivalent) in Wastewater Treatment, Environmental Sciences, Civil Engineering or related field of study.
• Completion of the Wisconsin Wastewater Operators State Apprenticeship Program may substitute for the associate’s degree. Demonstrated aptitude in the areas of mechanical operation, mathematics, biology, and chemistry. An equivalent combination of education, training, and relevant experience will also be considered.
• 2 years of experience
• Operating experience in progressively responsible wastewater field is preferred.

• Hiring Range: $30.72 - $36.13 per hour
• Full Salary Range: $30.72 - $43.37 per hour

• Wisconsin Retirement System (WRS) Pension
• Wisconsin Deferred Compensation (WDC) Program
• Paid Vacation and PTO
• Extended Disability Benefits
• Life Insurance
• Company Paid Long Term Disability
• Employee Assistance Program
• Wellness Program(s)
• Employee Development
• Public Service Loan Forgiveness (PSLF) eligible employer
• Outstanding Culture and more!

As a Field Services Technician, you’ll work hands-on with the critical infrastructure that moves wastewater throughout our community. You’ll troubleshoot equipment, respond to system issues, conduct field inspections and sampling, and collaborate with a skilled team to keep the system operating safely and reliably.

We are proud to offer a comprehensive rewards package that includes retirement security, work-life balance, and wellness support:

• Retirement Security:
  
  Participate in the Wisconsin Retirement Plan (WRS), one of the strongest pension systems in the country.
• Work-Life Balance:
  
  Our team enjoys paid leave benefits such as vacation,…