Bilingual Member Experience Specialist

Bilingual Member Experience Specialist

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we are a fast‑growing credit union that knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring.

Our vision is to make financial wellness and stability accessible for all the communities we serve.

We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Bilingual Member Experience Specialist.

• Act as the frontline Ambassador for the Credit Union brand, ensuring members’ satisfaction and loyalty.
• Provide stellar member service, resolve issues efficiently, and create a welcoming and supportive environment for all members.
• Deliver outstanding service to members through the Contact Center or at branches, ensuring every interaction with members and fellow Ambassadors is positive, efficient, and tailored to individual needs.
• Serve as a service role by demonstrating exceptional communication skills, empathy, and a genuine desire to help others.

• High school diploma required.
• Must read and speak Spanish fluently.
• 1–3 years of experience in customer service, hospitality, or a member‑focused role.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse individuals.
• Strong problem‑solving skills and the ability to think quickly under pressure.
• A deep commitment to providing outstanding member service and improving member experiences.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work flexibly, including weekends or evenings as required.
• Empathetic and patient, with a positive and proactive approach to dealing with challenges.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.