Resident Billing and Coordinator

Are you organized, people-oriented, and ready to start a career in property management? Franklin Park at Greenbelt Station is looking for a Resident Billing & Payments Coordinator (official title: Accounting & Collections Specialist) to join our friendly and supportive team!

In this role, you'll help residents with rent payments, keep account records accurate, and assist with billing questions. You don't need years of experience-just strong attention to detail, great communication skills, and a willingness to learn.

• Post and reconcile rent payments, fees, and resident charges
• Keep resident account ledgers accurate and organized
• Reach out to residents about overdue balances and set up payment arrangements
• Process move-out statements and security deposit returns
• Answer resident questions about billing and payments
• Provide excellent service while supporting the community's financial health

• High school diploma or equivalent (some college or accounting coursework is a plus)
• Basic computer skills, including Microsoft Excel, Word, and Outlook
• Friendly and professional communication skills
• Strong organization and attention to detail
• Prior customer service experience (retail, hospitality, or office experience all count!)
• Saturday availability
• Bilingual (English/Spanish) a plus

• Competitive pay and full benefits
• On-the-job training and growth opportunities
• A supportive, team-oriented work environment
• The chance to make a real impact in a thriving apartment community

Franklin Park at Greenbelt Station is one of the largest apartment communities in the Greenbelt, MD area. Our team is passionate about creating an exceptional resident experience through teamwork, professionalism, and care. As our next Resident Accounts Specialist, you'll help keep our community running smoothly while growing your career in a welcoming environment.