Mortgage Loan Servicing Manager; hybrid from Maryland

Company Overview

Educational Systems FCU has proudly served the education community for almost 70 years. With over $1.4 billion in assets and 13 branches, the Credit Union serves 93,000 members. We are a fast-growing credit union who knows who we are, who we serve, and where we are going. Our vision is to make financial wellness and stability accessible for all the communities we serve.

Our mission is to empower individuals and communities through accessible financial solutions. We are committed to fostering financial well-being by providing competitive solutions, personalized services, and educational resources. By building strong partnerships, supporting community growth, and promoting financial literacy, we strive to create a brighter future for our members, Ambassadors (employees), and the communities we serve.

Responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. Ensures servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA and internal policies and regulatory standards.

Leads a high-performing servicing team, drives process efficiency, ensures data integrity, and manages relationships with investors, custodians and internal stakeholders. Collaborates with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization’s portfolio management strategies.

A Bachelors Degree in Finance, Business, Accounting or related field is strongly preferred and a minimum 7 - 10 years progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements is required. A minimum 5 years management/supervisory experience required along with a strong working knowledge of mortgage loan servicing requirements including regulatory and investor guidelines.

A functional servicing knowledge of Conventional, FHA, FHLB, USDA and other loan programs required and a working knowledge of servicing systems and data reconciliation processes. FICS Mortgage Servicer, Encompass LOS and Corelation Keystone proficiency a plus. Must have a proven ability to manage cross-functional teams and large servicing portfolios and demonstrated leadership abilities and the ability to motivate a team.

Must be proactive and possess excellent analytical and problem-solving skills with a focus on process-improving operations. Must be able to exercise independent judgment and discretion and be able to multi-task and have excellent interpersonal skills as well as written and verbal communication skills.

We are an equal opportunity employer.