Ford Service Advisor

Haag Ford is seeking a motivated individual to become part of our service team as a Service Advisor/Recall Specialist. In this role you will handle scheduling recalls, communicating with customers and ensuring technicians complete necessary recall repairs.

Job

Hours:

Monday-Friday 7:15 AM – 6 PM
* Job hours may vary depending on the workload of the shop

• Handle customer inquiries and complaints relating to the recalls on their vehicles
• Ability to transfer the customer’s concern into the dealership DMS system
• Relay information from technicians to customers regarding their vehicles
• Address and resolve customer concerns with their vehicles and services provided by the dealership
• Document and update customer records based on interactions
• Develop and maintain relationships with dealership customers
• Create Repair Orders based on open recalls and needed work and communicate that information to the technician.

• Previous experience in an auto dealer service department is advantageous
• Ability to build and maintain rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Must have a valid driver’s license and a clean driving record