Customer Service Representative

Customer Service Representative - Full Time

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Job title:

Customer Service Representative — Full Time. Responsible for greeting consumers and visitors in a professional manner, handling incoming calls, addressing consumer questions and needs, and providing a welcoming environment.

• Greets consumers and visitors in a professional, polite, and welcoming manner.
• Maintains a positive, empathetic, and professional attitude toward consumers at all times.
• Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.
• Reviews demographic, insurance, and provider information with consumers at every visit and updates records as necessary.
• Obtains copies of the consumer’s insurance card, driver license, and social security card as needed.
• Collects the appropriate amount of the consumer’s responsibility at each visit, notes the payment, and provides a receipt.
• Balances cash drawer.
• Schedules, coordinates, and reschedules consumer appointments; may remind consumers of appointments.
• Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation.
• Establishes authorization for services on appropriate consumers with third-party payors.
• Enters access data into the computer system.
• Performs other administrative duties such as opening/distributing mail, typing, filing, faxing, and collecting documents to be shredded, etc.
• Maintains strict confidentiality of all knowledge gained through contact with consumers.
• Attends and participates in regularly scheduled staff meetings and in-services and planning meetings as needed.
• All other duties as assigned.

• Education:
  
  High School Diploma/GED required. Coursework in general office and computers preferred.
• Licensure: N/A
• Certification: N/A
• Experience:
  
  Experience in customer service preferred.
• Knowledge/
  
  Skills:
  
  General office skills including strong phone and typing skills; verbal/written communication skills; proficient in major computer applications; punctual with reliable attendance.
• Equipment:
  Computer, fax, copier, and related equipment.

• Support the organization’s mission, vision, and values; maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills and reliability in work planning and completion.
• Demonstrate initiative and strive to improve processes and relationships; follow all Frontier Health rules, policies, and procedures and applicable laws and standards.

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