Community Manager - Fontana Pointe

Royal American Management, a national property management company, is seeking a full‑time Community Manager experienced in Tax Credit for an apartment community in Greeneville, TN. The successful candidate will be responsible for all on‑site operations and achieving established financial and operation objectives. Applicants should be multi‑skilled, a self‑starter and a strong leader with excellent communication skills. See Job Description below.

• Minimum Requirements**:
• Minimum 3 years experience in Property Management with Tax Credit/LIHTC
• Computer Literate:
  Microsoft Suite including Word, Excel and Outlook
• Onesite Property Management Software a plus
• Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet
• Ability to read, interpret and analyze trend reports
• Ability to think strategically, plan and monitor results
• Possess a sense of urgency and accountability
• ** Valid Driver's License required**

• Competitive salary
• Company‑paid benefits: life insurance and LTD
• Company‑subsidized health benefits
• Wellness programs
• Employee Assistance Program
• 401(k) matching contribution
• Fifteen (15) days Paid Time Off (PTO) in the first year
• Twelve (12) paid holidays
• Tuition reimbursement programs and annual scholarship program

EOE and Drug Free Workplace

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Supervises and provides training to community associates
• Evaluates associates' performance, including the completion of annual performance reviews
• Counsels under-performing associates and provides critical feedback to improve performance
• Creates positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintains knowledge and awareness of market conditions affecting leasing and operations
• Develops and executes marketing and advertising campaigns for apartment leasing
• Assists with development and implementation of resident services programming
• Maintains sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to bank and submits relevant documentation
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains familiarity with all procedures and requirements for accounts payable
• Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
• Monitors landlord-tenant relations and mediates disputes when necessary
• Utilizes maintenance software program to enter in and track service request, and regularl reviews maintenance reports
• Inspect apartments for move in condition and turnover status
• Inspect property grounds,…