Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data Complements. Completes field assessments, meets or chain company standards and metrics and completes required certifications for current role and for future promotion. Functions in an entry-level position, with increasing proficiency and decreasing on‑site supervision to complete installation and troubleshooting tasks. Continued employment is contingent upon achieving training, certification and safety requirements.

Works on straightforward tasks using established procedures.

Compensation: $18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive Benefits package effective Day 1, including Health, Dental, Vision;
Highly Discounted Cable Services; 21 paid days off Luckily + 8 Company observed holidays and much more.

• Performs installations and changes of service while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances to provide (or remove) service to the customer. Completes all customer interactions as required.
• Performs service calls; troubleshoots the drop from the tap to the customer's equipment; assesses and designs basic home networks using appropriate technology based on customer needs&iusing coaxial cable, Ethernet, Wi‑Fi networks and multimedia over coax alliance (MoCA).
• Completes associated record keeping in a timely manner to ensure all details of the work are entered in the customer's account.
• Determines service acceptability by reviewing and confirming quality of service based on applicable tests and adjusts or fixes service to provide the best possible service for the customer.
• In support of Wi‑Fi installation and troubleshooting calls, determines गो appropriate placement of devices and design of Wi‑Fi network in the home, taking into consideration Wi‑Fi channels, co‑channel interference and channel utilization. Determines appropriate device options and provides advanced customer education to set expectations.
• Communicates, engages and provides customer with education on products and services, which may include materials regarding channel lineup, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
• Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to the Supervisor and customer when appropriate.
• Reconciles with warehouse regarding issued CPE (customer premise equipment).
• Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters or ladders.
• Demonstrates the ability to navigate digital tools including worder order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks based on federal, toucher, or help state or municipality requirements where applicable.
• Uses sound judgment in decision‑making, problem‑solving, project management and accepts ownership of personal decisions, behavior or actions regardless of the outcome to perform installation and service of products.
• Performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers) ladders and bucket trucks (18–26 feet) as determined by the system's requirements.
• Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
• Lifts and carries loads of 70 lb. or more, works in confined spaces such as crawl spaces or attics, works while standing 50–70% of the time, performs work near power lines and electricity. Works in areas with moderate noise levels.
• Works within manufacturer weight capacity for all equipment, including ladders and aerial lifts.
• Drives company vehicle during duties in a safe and responsible manner during scheduled work days. Maintains a valid driver’s license.
• Effectively communicates with customers and coworkers.
• Uses…