Account Manager

The Manager, Strategic Account Growth, West Vantage will play a key role in driving the growth, performance, and strategic development of a major drug delivery global account. Responsible for supporting the account strategy and long-term commercial growth plans, this individual will combine strong customer engagement capabilities with robust analytical and financial acumen to identify opportunities, inform decision-making, and deliver value for both the customer and West.

Reporting to and partnering the Director, Strategic Growth, for this global account, this is a senior individual contributor role suited to a commercially minded professional who is equally comfortable engaging with customers and navigating complex data, pricing analyses, and cost models. Success in the position will require a balance of strategic thinking, analytical rigor, and customer-centric problem solving, with the ability to uncover growth opportunities, influence stakeholders, and support the execution of account plans that drive long-term business results.

The ideal candidate will bring a blend of relationship-building skills and analytical expertise, enabling them to serve as a trusted partner to both the customer and internal teams while helping shape the future growth trajectory of this strategic global account.

• Proactively manage customer pricing activities, providing key insights and recommendations to inform pricing strategy, profitability, and growth decisions
• Develop, maintain, and enhance financial and pricing models for existing and future customer programs, leveraging data-driven analysis to support commercial decision-making
• Oversee and lead the preparation and delivery of complex project quotations
• Manage complex customer financial reconciliation processes, ensuring timely resolution of discrepancies
• Build and maintain strong relationships with customer stakeholders across multiple levels of the organization
• Act as a deputy to the Director, Strategic Growth, representing West in internal and customer-facing meetings and discussions as required
• Partner with cross-functional teams to coordinate customer activities
• Support contract negotiations for newly awarded customer programs, contributing commercial, financial, and strategic expertise throughout the process
• Coordinate and contribute to customer Requests for Proposal (RFPs), including the development of commercial proposals, business cases, and supporting analyses
• Support the annual West Vantage Strategic Planning process and related initiatives, contributing to Monthly and Quarterly Business Reviews (MBRs)
• Assist in the planning, preparation, and execution of customer governance meetings and business reviews
• Identify, evaluate, and communicate commercial opportunities, market insights, and business recommendations that support account growth and strengthen the customer partnership