Public Safety Systems Program Manager

POSITION DESCRIPTION

COUNTY OF HANCOCK, INDIANA

POSITION:
Public Safety Systems Program Manager

DEPARTMENT:
Hancock County 911

REPORTS TO:

911 Deputy Director

WORK SCHEDULE:

Monday-Friday 8AM-4PM (24/7 on call)

DATE WRITTEN:
April 2025 STATUS:
Full-time Salaried

DATE REVISED: N/A FLSA STATUS:
Exempt

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, unless the accommodation causes an undue hardship.

The Public Safety Systems Program Manager is responsible for the planning, coordination, maintenance, operational readiness, and strategic support of public safety communications infrastructure and related technology systems utilized by police, fire, emergency management, emergency communications, and other public safety agencies throughout Hancock County, including agencies operating within redevelopment allocation areas. This position supports the reliability and effectiveness of mission-critical communications systems used to coordinate emergency response operations and serves as the primary liaison between Hancock County 911, County IT, public safety agencies, vendors, telecommunications providers, and partner organizations regarding public safety communications systems and infrastructure.

• Serve as primary liaison for County IT, IPSC, DPSC, telecommunications providers, vendors, and partner agencies regarding public safety communications systems and infrastructure.
• Manage and maintain public safety radio communications systems utilized by police, fire, emergency management, and emergency response agencies, including subscriber radios, console radios, system programming, tuning, interoperability systems, and related communications infrastructure.
• Support the operational readiness, reliability, and maintenance of mission-critical communications systems utilized by emergency responders throughout Hancock County and within redevelopment allocation areas.
• Serve as the primary technical contact for CAD, RMS, ProQA, Locution, Active
  911, PulsePoint, Vesta phone systems, voice recording systems, Rave systems, Smart
  911, Command Central Aware, panic button systems, and related public safety technology platforms.
• Manage and support Mobile Data Computers, Surface Pro devices, consoles, peripherals, and related public safety technology equipment.
• Assist with public safety communications infrastructure projects including radio coverage systems, BDA/ERCES coordination, facility technology systems, communications equipment installations, remodel projects, and related public safety infrastructure improvements supporting emergency responder communications capability.
• Manage public safety technology systems including countywide camera systems, access control systems, and related security infrastructure supporting emergency response operations and situational awareness, excluding systems managed by the Hancock County Sheriff’s Department.
• Coordinate with local public safety agencies regarding communications interoperability, infrastructure planning, system reliability, and operational support for emergency response communications systems.
• Maintain technology inventories and records for Hancock County 911 and Homeland Security systems and equipment.
• Research, coordinate, and assist with grants and funding opportunities related to public safety communications systems and technology infrastructure.
• Assist with FOIA and records requests involving CAD data, voice recordings, and related system information.
• Pro…