Customer Service Representative

Join to apply for the FT Customer Service Representative role at National Fitness Partners
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We’re a large Planet Fitness franchise that serves over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Full Time work. Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

• Growth Opportunities – over 90% of our management team started as an entry level team member!
• Competitive pay with hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.
• Shift‑differential pay for select shifts
• PTO for all employees
• 401(k) Retirement Fund with Employer match up to 4%!
• Health Insurance Options – including health, dental, vision, family life insurance, and more
• Basic Life Insurance & Short‑Term Disability 100% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership, including one free Black Card Membership for a direct family member

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members
• Provide a clean, sanitized and safe club environment

Entry level

Full‑time

Other

Wellness and Fitness Services