Coordinator of Veterans Services; Career Development​/Veterans Affairs Counselor

A REWARDING CAREER IN HIGHER EDUCATION AWAITS YOU AT GREENFIELD COMMUNITY COLLEGE!

About Greenfield Community College (GCC):
Located in the scenic Pioneer Valley of western Massachusetts, GCC is a public, not-for-profit, two-year institution known for its supportive community, academic excellence, and strong partnerships. Recognized as the #1 community college in Massachusetts by , GCC offers flexible pathways for transfer, career advancement, and lifelong learning. Learn more through our Fast Facts and About GCC pages .
Guided by our commitment to an equitable, inclusive, and student-centered environment, GCC empowers learners to reach their full potential. Our work is grounded in our Vision, Mission, and Core Values , which shape a culture of teaching and learning together.
Benefits & Perks :
As a Commonwealth of Massachusetts employee, GCC offers a comprehensive benefits package, including health insurance, retirement options, paid time off, tuition benefits, and professional development opportunities. Explore the full details on our Benefits Overview page .

This is a part-time (20 hours/week), benefited position.

ANTICIPATED

START DATE:

November 2, 2026 or as soon as possible thereafter.

SALARY RANGE: $36.55 per hour

OPTION TO TELEWORK: No

GENERAL DESCRIPTION OF DUTIES:
Serves as the Certifying Official, a liaison with the Veterans Administration, and coordinates the Veteran Student and Military Affiliated Student Lounge.

EXAMPLES OF

ESSENTIAL FUNCTIONS:

• Serves as Certifying Official
  • Counselsstudents on the GI Bill and National Guard benefits on procedures and requirements while working with the VA to process required forms utilizing the VA Database, VA-ONCE.
  • Monitors student enrollment, records, billing and academic progress to assess for VA certification guidelines and MA certification guidelines. Serves as secondary academic advisor to ensure students are enrolled in VA approved courses and programs including maintaining a running degree audit for all enrolled veteran students.
  • Using VA-ONCE software, certifiesenrollments and adjustments, certifiestuition and fees, monitors and reports veteran and military affiliated students' academic progress and graduation.
  • Works closely with Student Financial Services and the Bursar's Office to ensure that veterans benefits are billed and credited properly and addresses issues as they occur.
  • Maintains Veterans Administration benefits paper and electronic records, prepares for biennial DHE audits, monitors enrollment status, academic progress and major changes and reports all to the VA.
  • Uses Banner, Excel, Google Suite, Word, VA-ONCE and WEAMS to communicate, complete and track registration, enrollment status, academic progress, approved programs and financials.
  • Participates in mandatory VA training sessions to keep SCO status approval current.
  • Tracks and communicates required updates and additions to the college catalog and prepares addendums to the catalog as required by the VA and DHE.
• Assumes responsibility for all managerial and administrative tasks associated with the veterans center and services
  • In collaboration with the Marketing Department and webmaster, develops materials for services and maintains the Veterans Services webpage. Ensures all materials are ADA compliant.
  • Compiles annual report on program activities/services.
  • Creates and implements assessment efforts to retain student veterans.
  • Assures alignment of Center's work with institutional goals and industry best practices.
  • Collaborates with the Dean of Students to determine annual goals.
  • Assists in the creation and management of budgets.
• Provides oversight to the Veterans Center space
  • Trains and oversees the day to day tasks of VA work study students.
  • Keeps resources stocked and up to date.
  • Maintains a safe, comfortable space for veterans, allies and staff and faculty in the Veterans Center.
• Serves as liaison to community and statewide agencies offering support and assistance to veteran and military affiliated students.
• Engages in ongoing professional development related to veterans services
  • Stays current to provide relevant materials, inform on government mandates and regulations.
  • Provides institutional and individual support and guidance for any needed actions.
• Develops programs, policies and procedures to provide access to all college programs and resources
  • Works with Peer Tutoring, the Wellness Center, the Corner Market Food Pantry and Women's…