Practice Manager, Greenfield Family Medicine

Baystate Health
, a nationally recognized leader in healthcare quality and safety—and home to Baystate Medical Practices
, the region’s largest multispecialty group
, is seeking an experienced Practice Manager to join our dynamic Greenfield Family Medicine in Greenfield, MA.

Reporting to the Program Director, this position oversees daily operations for multi-site practices. You’ll serve as a key member of the service line leadership team—partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.

• Partner closely with physician and service line leadership to support clinical and operational goals
• Foster a welcoming, inclusive, and respectful environment for patients and staff
• Build strong relationships across Baystate Health and leverage resources effectively
• Advocate for staff while maintaining clear expectations and accountability
• Lead teams across multiple sites while aligning staff to the service line vision

• Oversee daily operations and standardized workflows across one or multiple sites
• Ensure consistent implementation of Baystate Health policies and procedures
• Analyze operational data, identify root causes, and implement improvement plans
• Research and apply best practices to enhance efficiency, quality, and outcomes
• Prepare reports and recommendations for leadership to support strategic decisions

• Ensure a consistently positive patient experience across all sites
• Address concerns proactively using active listening and problem-solving
• Promote culturally competent care and respect for diverse perspectives

• Communicate clearly and professionally with all levels of the organization
• Lead and support change initiatives by explaining the “why” and reinforcing adoption
• Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking

• Coach, mentor, and develop staff to support career growth and engagement
• Use employee engagement data to create and implement improvement plans
• Promote teamwork, accountability, and a culture of continuous learning

• Participate in hiring, onboarding, performance evaluations, and merit processes
• Address performance issues through coaching, documentation, and corrective action when needed
• Partner with HR on complex employee relations matters
• Ensure compliance with policies and accurate documentation across all sites

• Understand and manage revenue cycle operations and billing processes
• Monitor dashboards, identify revenue opportunities, and resolve discrepancies
• Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture
• Monitor budgets, analyze variances, and contribute to budget development

• Collaborate with Program Director and medical leadership to design and implement programs that support growth, quality, and performance
• Ensure consistent execution across all sites within scope

• Full-time

• 48 Sanderson St.
• Greenfield, MA

• Bachelors Degree, required
• Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
• A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
• Excellent communication (both oral and written) and presentation skills
• Strong customer service skills in a high-volume setting
• Initiative and ability to work independently
• Outpatient experience, preferred