Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Demonstrated ability to develop and execute growth plans, leading toward a growth culture.
• Strong decision-making and judgment skills to operate in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Ability to work independently in a fast-paced environment.

H&R Block is committed to the total well-being of our people. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies).
• More benefits at

We remain committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Location:

Franklin, WI

Salary: $71,805.00-$94,245.00

Employment type:

Full-time

Seniority level:
Not Applicable

Job function:
Information Technology

Industries:
Retail