Supervisor, Retail, Customer Service Rep

Overview

We’re all about the customer experience here  role focuses on ensuring clients receive the best in-store experience, greeted promptly and professionally, and that responses to customer enquiries via telephone, email, and website are maintained to a high standard. You will oversee the end-to-end sales process, from appointments and viewings through to purchase and aftersales care.

• Greet customers promptly and professionally in-store or for appointments, and respond to customer enquiries via telephone, email, and website while maintaining a high standard of service.
• Oversee the end-to-end sales process from appointment and viewing to purchase and aftersales care.
• Lead, coach, and train new starters; provide ongoing shop floor coaching and support weekly performance reviews with the Boutique Manager.
• Manage workload to achieve individual and team targets; review daily KPI reports, manage customer enquiries to maximise conversion, and develop personal clientele through proactive outreach and client database utilisation.
• Maintain store presentation to a high standard, including visual merchandising and daily opening/closing routines, and ensure the store is clean and tidy for immaculate presentation.
• Oversee cash handling procedures, including till and safe checks, and ensure accurate management of PDQ receipts.
• Demonstrate reliability, ambition, and a deep passion for customer experience, embodying core values of caring, pioneering, and outstanding.

• Passionate about luxury retail and delivering exceptional service to customers
• Strong clienteling skills to maintain ongoing client contact
• Results-driven with experience in a target-driven sales environment (KPI-focused)
• Negotiation skills are desirable but trainable for candidates with the right attitude toward personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to understand technical information and a willingness to learn about products
• Excellent problem-solving skills
• Highly organized with the ability to prioritise workload
• Team-focused with a collaborative mindset