Sales Assistant

Job Description Purpose

• To provide the best level of service to Russell’s Food and Drink customers in accordance with the Company’s standards and procedures

• To assist the Manager in all aspects of the business including sales, security and stock control

• To assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products & services

• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards

• To ensure that stock is controlled and merchandised to Company standards at all times

• To ensure that the premises are safe and secure at all times

• To comply with the Company regulations with regard to cash handling and administration

• To comply with Government legislation with regard to age related sales

• To adhere to Company policies and procedures

• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation

• Any other duties relevant and related to the post

• Maths and English GCSE or equivalent grade C or above

• Applicants must be 18 years old and over.

• Communication skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills

• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service

• Personal drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation

• Good standard of dress and appearance - clean and well groomed

• A good team player with the ability to work in a team environment

• Previous retail or customer service experience

• Previous experience of cash handling

• Previous experience of stock handling and control

#russells

8 hours per week