SOL Connect Advisor ; Nightshift

Vacancy – Full Time Night shift Advisor

Accountable to: SOL Connect Team Leader

SOL Connect Advisor - GREENOCK Full Time (Night shift)

Salary: £13.50 per hour

Hours:

42 average hours per week

Annual Leave: 30 days inclusive of public holidays

Base:
Greenock

SOL Connect is an established, multi‑award‑winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting‑edge technology with person‑centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.

This is a unique opportunity for a person‑centred and forward‑thinking support practitioner to use their skills to deliver support in a different way.

As the SOL Connect Advisor you will play a crucial role in ensuring the safety, wellbeing, and independence of the people we support. Providing responsive remote support over our video conferencing HUB, you will apply traditional care and support skills and experience using bespoke technology.

The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up ers may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.

This role involves 12‑hour shifts, running from 19:00 to 07:00 on a rotational basis:

• Week 1 – Tuesday, Wednesday, Thursday
• Week 2 – Monday, Friday, Saturday, Sunday

• Provide warm, person‑centred support to people living with mental illness, addictions, or disability remotely from our base and in line with individual TEC support plans.
• Treat the people we support with compassion, respect, and dignity and maintain high standards of service delivery in line with the National Health and Social Care Standards.
• Provide support to people to regain skills and maximise their independence by supporting them to set personal goals, fostering a sense of accomplishment and motivation.
• Advocate for the rights and needs of the people we support, empowering them to take control of their TEC journey.
• Support people to make the most of our technology to help them stay connected with loved ones and community.
• Facilitate around the clock care and support that takes account of and supports the role of carers.
• Work as part of a team of Advisors to ensure people receive a service that is aligned with their needs and wishes, and provide support to colleagues following difficult calls/interactions.
• Monitor passive alarms (like motion sensors and door contacts) and ensure the correct action is taken, in line with peoples TEC support plans. Monitor and report on patterns and trends that may indicate deteriorations in people’s conditions.
• Maintain strong collaborative relationships with partners in the Health and Social Care Partnership.
• Provide medication prompts to people where appropriate to reduce reliance on direct support workers.
• Implement strategies for managing crises and emergencies, ensuring the safety and well‑being of the people we support.
• Engage in reflective practice debrief sessions to ensure continuous learning.
• Maintain accurate and up‑to‑date records on the health, wellbeing, and achievements of the people we support.
• Assist the people we support in organising their weekly plans and ensure the service is flexible around the things that are important to them.
• Plan, facilitate, and record regular reviews with the people we support to ensure SOL Connect are supporting them to achieve desired outcomes.
• Understand and follow SOL’s policies and procedures.
• Uphold and protect the positive image and reputation of SOL.
• Raise any concerns about an adult who may be at risk of harm immediately.
• Record any incidents and escalated them appropriately.
• Keep support plans updated to reflect changing needs and highlight where updates are required due to a change in preferences or needs.

Inverclyde – Greenock

SOL Connect - Advisor

Preferred - 1 year social care experience, including experience supporting people living with mental illness, disability, addictions or autism.

To apply, please contact the SOL Connect recruitment team.