ServiceNow Platform Developer

Synergize Consulting is supporting a major government programme and is seeking several experienced Service Now Platform Developers to join a high-performing team delivering secure, mission-critical digital services.

This is an opportunity to work on projects that genuinely matter, supporting the delivery of technology solutions that underpin national security and defence operations. You'll play a key role in developing and enhancing Service Now capabilities within a highly secure environment, helping to drive automation, operational excellence, and digital transformation across complex enterprise platforms.

As a Service Now Platform Developer, you will be responsible for designing, developing, configuring, and maintaining Service Now solutions across a secure enterprise environment. A key focus of the role will be supporting and enhancing IT Operations Management (ITOM) capabilities, helping to improve service visibility, operational resilience, and automation across critical defence systems.

Working alongside architects, business analysts, infrastructure teams, and stakeholders, you will have the opportunity to influence platform strategy and contribute to the delivery of innovative solutions using the latest Service Now technologies.

• Design, develop, and configure Service Now applications and platform capabilities
• Build and enhance workflows, integrations, forms, portals, and automation solutions
• Support and develop Service Now ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB
• Collaborate with business and technical stakeholders to gather and refine requirements
• Support platform upgrades, enhancements, and continuous improvement initiatives
• Troubleshoot and resolve technical issues across the platform
• Ensure solutions align with security, governance, and development best practices
• Produce and maintain technical documentation

• Proven experience developing and configuring Service Now solutions
• Strong understanding of Service Now platform architecture and development best practices
• Strong knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM)
• Experience with Discovery, Service Mapping, Event Management, and CMDB
• Experience working within Agile delivery environments
• Strong communication and stakeholder engagement skills
• Ability to operate effectively within secure, regulated environments
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now ITOM Implementation Specialist certification
• Experience supporting government, defence, or secure public sector programmes
• Knowledge of ITIL best practices
• Experience with Service Portal, Integration Hub, Flow Designer, and automation tooling

Due to the nature of this programme:

• Candidates must hold current SC Clearance or be eligible to obtain SC Clearance
• Applicants must be Sole UK Nationals
• Successful candidates will be required to satisfy all government security vetting requirements

• Opportunity to work on high-profile government and defence programmes
• Exposure to large-scale Service Now and ITOM environments
• Hybrid working model with flexibility built around delivery
• Long-term project stability and career-enhancing experience
• Collaborative and technically skilled delivery teams
• The chance to contribute to projects that have a real impact on national capability

Hybrid working with occasional travel to secure customer sites across South West England.

If you're passionate about Service Now, automation, ITSM, ITOM, and delivering technology solutions within highly secure environments, we'd love to hear from you.