Business Manager

Position: Business Manager
Location: P B Wright & Sons Funeral Directors, Greenock
Job Type: Full-Time, Permanent
Salary: £44,000 Per Annum DOE

Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the P B Wright & Sons brand.

As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth, all while upholding the exceptional standards that define our reputation.

At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Manager, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.

This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives, helping your brand succeed as a trusted presence in the community.

• Lead and manage day-to-day operations across multiple branches.
• Drive revenue growth through effective service offerings and client engagement.
• Deliver excellent service and respectful care for clients and the deceased.
• Uphold all industry, regulatory, and company standards.
• Develop and execute marketing plans to grow brand presence locally.
• Foster relationships within the local community through outreach and events.
• Manage financial performance and cost control to ensure long-term sustainability.
• Recruit, train, coach, and support your team to deliver consistently high performance.
• Ensure compliance with FCA standards for all funeral planning activity.

We’re looking for someone who:

• Has proven experience in leading high-performing teams.
• Brings strong commercial, financial, and operational acumen.
• Is empathetic, service-oriented, and committed to excellent client outcomes.
• Has knowledge of marketing principles, including digital and community engagement.
• Enjoys analysing data and making insight-driven decisions.
• Is confident working independently and thrives on delivering results.
• Has excellent communication, planning, and problem-solving skills.
• Is digitally savvy and comfortable using Microsoft Office and scheduling tools.

• Background in multi-site or regional management.
• Understanding of funeral or service-based industries.
• Competence with financial and performance reporting tools.

This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you’ll benefit from a package designed to support you in leading from the front, staying resilient in a fast-paced environment and continuing to progress within a national organisation.

• Time to recharge – 25 days’ annual leave plus bank holidays, giving you the headspace to reset and maintain balance.
• Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future – 4% matched pension contribution to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to My Staff Shop , our employee…