Retail Customer Advisor

Retail Customer Advisor (Greenock) - 30 hours

Full‑time, 30 hours across 5 days per week (includes weekend rotation).

Location: 50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH
.

Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance.

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting innovative products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with mobile or network‑related enquiries, ensuring a prompt resolution.
• Customer Focused:
  Passion for delivering exceptional customer service and understanding customer needs.
• Team
  
  Collaboration:
  
  Work well within a team, contributing to a positive high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided. No prior product knowledge required – ambition and drive to learn are essential.

Competitive pay and benefits, including bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, pension plan, and learning & development tools.