Retail Customer Advisor

Retail Customer Advisor (Greenock) - 20 hours

• Part-time
• Three Retail Customer Advisor
• Location:
  
  50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH
• Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences through tailoring and promoting innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  Work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

• Full training provided; prior product knowledge not required.
• Ambition and drive to learn.

• Competitive pay and benefits.
• Bonuses.
• Up to 31 days off plus 2 bank holidays.
• Personalised benefits such as discounts, vouchers, pension plan.
• Career development opportunities.

We offer reasonable adjustments for the interview process. Contact the recruiter directly or email [email protected] for guidance.

We use AI in various parts of our business to boost innovation. While candidates may use AI for CV and interview preparation, we value unique experiences and achievements and encourage authenticity.

Greenock, 50 Hamilton Way, Oakmall Shopping Centre, United Kingdom, PA15 1RH