Retail Customer Advisor

Three Retail Customer Advisor

Location:

50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance

Working Hours:

20 hours across 4 days per week, including weekends.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Flexibly tailored benefits such as discounts, vouchers, a pension plan and more.
• Learning & development tools to support career growth.

We believe everyone should have the opportunity to interview for a role that matches their skills. To support you during the interview process, we provide a range of reasonable adjustments, including extended time, breaks in between online assessments, a sign language interpreter, or assistive technology. Please contact your recruiter directly or email  for guidance.

We use AI in different parts of our business to boost innovation and efficiency. While we appreciate candidates may use AI tools to prepare for interviews, we value unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

For further information, please contact