Business Development & Partnerships Manager

Castle Craig is seeking a commercially minded and relationship-focused professional to join our team as Business Development & Partnerships Manager.

Reporting directly to the Chief Executive and working closely with the Hospital Director, CFO, Help Centre Lead, and Marketing & Communications team, the Business Development & Partnerships Manager will lead the development and management of private referral and insurer relationships while providing oversight of commercial performance across enquiry handling and admissions conversion.

This is a highly visible role that will play a key part in supporting Castle Craig’s continued growth by strengthening referral partnerships, increasing private admissions, and ensuring opportunities are identified, measured, and acted upon.

Founded in 1988, Castle Craig is a leading provider of addiction treatment and mental health care and is internationally recognised for its specialist expertise in the treatment of addiction.

Set within 50 acres of private woodland in the beautiful Scottish Borders, Castle Craig provides residential treatment for up to 82 patients and supports individuals across the UK and internationally through its wider network of treatment and recovery services.

Our treatment programme combines evidence-based therapies with our internationally recognised 12 Step-informed approach, helping patients achieve lasting recovery in a safe, supportive and therapeutic environment. For more than three decades, we have supported thousands of individuals and families in rebuilding their lives through compassionate, person-centred care.

• Build, manage, and grow relationships with private referrers, consultants, healthcare professionals, and insurance companies across the group.
• Identify and develop new referral sources to support sustainable growth in private admissions.
• Maintain accurate and comprehensive records of all relationship activity, contacts, and outcomes within the CRM system.
• Organise and host visits to Castle Craig for referrers and insurers, acting as an ambassador for the organisation and its services.
• Assume ownership of existing referrer and insurer relationships and ensure every partnership has clear accountability and proactive management.
• Represent Castle Craig at networking events, conferences, and industry meetings where appropriate.

• Monitor and analyse key business development metrics, including enquiry volumes, referral sources, insurer activity, conversion rates, and admissions performance.
• Review monthly performance and CRM reports and present findings at performance and data meetings.
• Investigate trends in enquiry and admissions activity, identifying opportunities, risks, and areas for improvement.
• Work closely with the Help Centre team to ensure enquiries from referrers and insurers are managed promptly, professionally, and effectively.
• Make recommendations to improve conversion performance and client experience throughout the admissions journey.

• Contribute to Castle Craig’s commercial growth strategy and business development objectives.
• Work collaboratively with the Hospital Director to align referral development activity with operational and service growth plans.
• Provide regular reports and updates to the Chief Executive on referral activity, partnership development, admissions performance, and commercial opportunities.
• Utilise organisational systems, data, and AI tools to produce accurate, insightful, and evidence-based reporting.
• Support the development of new commercial partnerships and opportunities that enhance Castle Craig’s market position and reputation.

The successful candidate will…