Service Manager Community Integration and Advice Services

• Position:
  Service Manager
  - Housing Options, Community Integration and Advice Services
• Location:
  
  Greenock
• Hours:
  
  37 hours per week
• Contract:
  
  Permanent
• Closing Date: 30 October 2026, 18:00

This service plays a vital role in supporting vulnerable individuals, families and communities across Inverclyde by preventing homelessness, providing housing support, helping refugees and new residents integrate into communities, and ensuring people can access advice, financial support and essential services. It promotes independence, wellbeing, social inclusion and better life outcomes for those facing challenging circumstances

Our aim is to provide high quality, person-centred support that promotes dignity, choice and positive outcomes while helping people stay connected to their families, communities and support networks.

The service is essential in delivering statutory homelessness duties, reducing poverty and inequalities, supporting community integration, and ensuring people receive the right support at the right time. Through partnership working and early intervention, it helps create safer, more inclusive communities while improving access to housing, health, social care, education, employment and welfare support. The service provides a responsive approach to changing circumstances and emergency situations, ensuring that support remains available when it is needed most.

The Housing Options, Community Integration and Advice Services contributes significantly to wider Health and Social Care Partnership priorities by supporting people within their own communities and promoting early intervention wherever possible.

• Homelessness and Advice Servies Team
• Social Work Services
• Community Health Services
• Emergency Services
• Hospital Services
• Third Sector Partners
• Family members and carers

This collaborative approach helps ensure individuals receive the right support at the right time and in the right place.

• Provide strategic and operational leadership for Housing Options, Community Integration and Advice Services within the HSCP.
• Lead the planning, delivery, performance, governance, workforce and financial management of services that support homelessness prevention, housing support, refugee integration, advice services and community wellbeing.
• Drive service improvement, innovation and transformation to ensure services meet the needs of Inverclyde residents now and in the future.

Responsibilities will include:

• Lead and develop Homelessness, Temporary Accommodation, Community Integration, Refugee and Advice Services.
• Ensure compliance with statutory duties, legislation, governance requirements and performance targets.
• Manage budgets, resources and workforce performance to deliver high-quality, value-for-money services.
• Develop strong partnerships across housing, health, social care, education, the third sector and community organisations.
• Lead service redesign, continuous improvement, risk management and emergency planning activity.

• An experienced and strategic leader with the ability to manage complex services and drive change.
• Someone with strong knowledge of homelessness, housing support, community integration, welfare advice and social inclusion agendas.
• A collaborative leader who can build effective partnerships, manage performance and motivate teams.
• An individual committed to equality, inclusion, person-centred practice and improving outcomes for vulnerable people and communities.
• The ability to make decisions confidently in a fast-paced environment.
• Ability to remain calm and effective under pressure.
• Experience of managing or supervising teams.
• Commitment to delivering excellent outcomes for service users and carers.
• Ability to balance operational priorities while maintaining a focus on quality and continuous improvement.
• Strong organisational and prioritisation skills.

This role offers an opportunity to:

• Manage and coordinate an essential frontline service.
• Make a positive difference to people's lives every day.
• Develop management and operational experience.
• Support workforce development and service improvement.
• Build relationships across health and social care services.
• Contribute to strategic priorities within Inverclyde HSCP.
• Play an important role in helping people remain safe and independent within their own communities.
• Opportunity to lead services that make a significant difference to…