Collections Specialist

POSITION SUMMARY:

The Collections Specialist is responsible for managing the accounts receivable portfolio, ensuring timely payment of customer invoices, and maintaining positive client relationships while reducing delinquent accounts. This role requires a detail-oriented and results-driven individual who can balance assertive collection efforts with professionalism and tact. The ideal candidate has experience in B2B collections, strong communication skills, and a working knowledge of accounting systems and credit policies.

KEY RESPONSIBILITIES:

* Manage daily collection activities on assigned customer accounts to minimize past-due balances.

* Contact customers via phone, email, and written correspondence to resolve payment issues.

* Maintain accurate and up-to-date records of collection efforts in the accounting system.

* Research and resolve billing discrepancies, disputes, and short payments.

* Partner with internal teams (Sales, Customer Support, Accounting) to ensure timely resolution of customer concerns.

* Prepare weekly and monthly aging reports and escalate high-risk accounts when necessary.

* Recommend accounts for credit hold, write-off, or third-party collections based on company policy.

* Assist in developing and refining credit and collection procedures to improve efficiency.

* Support month-end close by providing accurate receivable data and status updates.

* Maintain compliance with all internal controls, privacy laws, and regulatory standards.

SUPERVISORY RESPONSIBILITIES:

* This position has no direct supervisory responsibilities.

EDUCATION/EXPERIENCE

REQUIRED:

* Associate degree in Accounting, Finance, or Business Administration required;
Bachelor's degree preferred.

* 2-4 years of experience in accounts receivable or commercial collections.

* Strong understanding of billing, payment processing, and credit management principles.

* Proficiency with accounting and CRM systems (e.g., Net Suite, Quick Books, Salesforce).

* Excellent verbal and written communication skills with strong negotiation ability.

* Proven track record of managing high-volume collections with professionalism and accuracy.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

* High level of integrity, confidentiality, and attention to detail.

* Ability to prioritize and manage multiple tasks under deadlines.

* Strong analytical and problem-solving skills.

* Intermediate Excel proficiency and familiarity with AR reporting tools.

* Comfortable working in a fast-paced environment with cross-functional collaboration.

WORK ENVIRONMENT:

* Professional office environment with regular communication with internal teams and external customers.

PHYSICAL REQUIREMENTS:

* Primarily a sedentary role, requiring use of a computer and phone for extended periods. Occasional light lifting of files or office supplies (up to 15 lbs).

* This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.