Concierge - Sporting Desk

Job Responsibilities

• Works closely with each Reynolds Lake Oconee department to maintain a high level of service.
• Greets and welcomes guests of the Ritz-Carlton
• Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds
• Arranges necessary transportation for guests
• Regular communication with Golf Shops, Sporting Grounds and RKOG
• Works together with the Ritz-Carlton staff to provide the best possible experience for each guest
• Requests approval to fulfill any special requests for guests
• Communicates with each outlet as it relates to same day reservation requests
• Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments
• Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience

• Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
• Takes personal responsibility for safety every day.

• Strong knowledge of high touch customer service, interpersonal skills
• 2 years office-related & customer service experience.
• Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.
• Knowledge of the hospitality industry is preferred.
• Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
• Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.
• Ability to handle multiple guest while maintaining a calm demeanor.
• Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.

• Service Oriented – Advanced
• Problem Solving – Advanced
• MS Word – Advanced
• MS Excel – Advanced
• Interpersonal Skills – Advanced
• Multitasking – Advanced

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.