Call Center Representative Greensboro, NC

Call Center Representative job at LaSalle Network. Greensboro, NC.

Join our client during the busy open enrollment season to provide expert support and guidance to employees or clients in selecting, understanding, and enrolling in their benefit plans. Serving as a dedicated first point of contact, you’ll ensure a seamless enrollment experience through empathy, accuracy, and timely resolution. The role will be onsite 5 days a week, Monday through Friday.

• Handle high-volume inbound calls related to open enrollment, including eligibility questions, plan choices, costs, and timelines.

• Authentication and verification of callers to ensure secure access to benefit information and personal data.

• Educate callers on plan options—such as health, dental, vision, HSA/FSA contributions, premiums, network differences, and special enrollment circumstances.

• Walk customers through enrollment procedures, including form completion and documentation collection, ensuring accuracy and compliance with regulations (e.g. HIPAA).

• Navigate multiple systems or platforms (e.g. CRM, benefits portal, ticketing systems) to record interactions, input enrollment updates, and track issues until resolution.

• Escalate complex cases to supervisors or teammates while maintaining ownership and clear communication.

• Meet performance metrics such as call volume, handle time, first call resolution, accuracy, and customer satisfaction.

• Provide follow-up support via outbound calls when required (e.g. to collect missing documentation or clarify incomplete submissions).

• Stay up-to-date with benefit changes, plan modifications, and system enhancements during the enrollment season.

• High school diploma or GED.
• At least 2-3 years of call center customer service experience
• Excellent verbal communication and active listening skills, with empathy and patience under pressure.
• Strong typing/data entry skills (30+ WPM or equivalent comfort)
• Proven ability to multitask, prioritize, and navigate between platforms while on calls.

Reliable, detail-oriented, and able to maintain confidentiality and regulatory compliance.

If you are interested in the Call Center Representative opening and are local to the Greensboro area, please apply today!

Sam Ball