Registered Client Service Associate

At Reganess Wealth Management Group, we believe that effective wealth management starts with understanding the person, not just their finances. By intentionally serving a select group of families and organizations, we provide the attention, expertise, and long-term partnership our clients deserve. We approach every relationship with a multigenerational mindset, helping clients navigate complex financial circumstances while implementing customized investment and wealth management strategies that support their complete financial picture.

As we grow, we are seeking a Registered Client Service Associate to provide exceptional client service, assist in safeguarding client assets, and serve as administrative and operational support the branch.

• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
• Onboard new client accounts and money movement, which includes the collection of required documentation and client information
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with branch associates and advisors
• Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness
• Keep CRM systems up to date with client information
• Collect the right documentation for opening new accounts and service requests
• Research client and security information through the back-office system
• Process and follow up on client documentation for proper maintenance of accounts
• Ensures required client paperwork is current with firm and industry requirements, rules, and regulations
• Receives cross training and assists with other operational functions as required
• Document internal processes and procedures related to duties and responsibilities
• Other duties as assigned

• Adaptability – Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts professionally both in writing and verbally.
• Cooperation – Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
• Customer Service – Displays courtesy, empathy, and discretion throughout all client interactions, including difficult or emotional customer situations. Meets project and task deadlines. Responds promptly to customer needs.
• Dependability – Strong work ethic. Accountability. Follows instruction. Keeps commitments.
• Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork – Thrives in a task-oriented team environment.

• MS Office
• Document
• CRM
• Proficient with standard office technology

Experience:

3+ years of customer service, relationship management, and/or administrative experience in a wealth management setting.

Education:

Bachelor’s degree or equivalent years of experience in wealth management industry.

Certifications/Licenses: SIE, Series 7 & 66 required or willing to obtain within stated period after start date.

Workstyle:
Onsite

• Medical Insurance
• 401k + Match
• PTO + Market Holidays

Reganes…