Public Safety Telecommunicator

Classification Information

Public Safety Telecommunicator

SHRA

A
- All Emergency and Pandemic On SIte

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

• Two years of experience working in a communication or call center environment.
• Knowledge of methods for operating communications systems.
  
  Knowledge of procedures used for emergency medical treatment.
• Knowledge of information required for documenting emergency situations and calls.
• Knowledge of emergency medical, fire, police, and other emergency terminology.
• Knowledge of emergency management procedures.
• Knowledge of the geography and street locations of the community served.
• Ability to provide clear instructions and guidance to callersin emergency situations.
• Ability to comprehend, interpret, and evaluate relevant information from various types of source materials.
• Ability to obtain and analyze facts to reach logicalconclusions.
• Ability to obtain information from physically or emotionallydistressed individuals.
• Ability to interact with people who are in differingsituations.
• Ability to work both independently and as part of a team.
• Ability to take accurate and complete messages.
• Ability to recognize incorrectly transmitted messages, codes,or error input.
• Ability to learn to utilize various types of electronic and/ormanual recording and information systems used by the agency,office, or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.

To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.

To provide an effective and efficient link between the University Community and the University Police Department’s operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this service.

Twelve hour shifts (7:00 am-7:00 pm; 7:00 pm-7:00 am)