Order Management Specialist - Call Center & Customer Service - Analysts

Job  Greensboro , North Carolina Job Type: Contract Added - 08/26/26

A client of Innova Solutions is immediately hiring for an Order Management Specialist
Position type:
Full-time, Contract
Duration: 12 months

Location:

Greensboro North Carolina 27409
Overview:
Order Management Specialist where you'll become the trusted point of contact for customers and internal sales teams, guiding orders seamlessly from inquiry to delivery.
In this dynamic role, you'll help customers navigate product options, identify the right HVAC solutions, track orders, resolve challenges, and create positive experiences at every touchpoint. If you thrive in a fast-paced environment, enjoy collaborating across teams, and love turning complex situations into simple solutions, we'd love to hear from you.

• Serve as the primary contact for dealer and sales partner inquiries related to order management.
• Help customers identify products, understand pricing and availability, explore promotions, and find the best HVAC system solutions.
• Act as a trusted advisor by recommending system configurations that meet customer needs.

• Process customer orders, establish promise dates, and ensure smooth order entry.
• Manage orders from placement through invoicing, ensuring timely and accurate fulfillment.
• Support customers through multiple communication channels, including phone, email, chat, and text messaging.
• Coordinate with cross-functional teams to proactively resolve issues and deliver a seamless customer experience.

• Monitor order reports and identify opportunities to resolve holds, misses, returns, and open orders.
• Leverage system tools and processes to ensure efficient and accurate order fulfillment.
• Contribute to the development and enhancement of standard operating procedures and best practices.

• Participate in process improvement initiatives that simplify workflows and enhance customer satisfaction.
• Identify opportunities to remove barriers and improve the end-to-end order experience.

• Approximately 80% of your time will be dedicated to customer interaction and issue resolution.
• Approximately 20% of your time will focus on training, team collaboration, coaching sessions, and continuous learning activities.

• Customer-first mindset with a passion for service excellence
• Strong verbal and written communication skills
• Active listening and relationship-building abilities
• Problem-solving mindset with attention to detail
• Adaptability and comfort navigating change
• Ability to collaborate effectively across multiple teams

• High School Diploma or GED required.
• Associate degree or bachelor’s Degree preferred.
• Customer service, order management, sales support, or supply chain experience is a plus.

• Initial training will be conducted remotely.
• Once the Greensboro office is operational, employees will transition to a hybrid schedule.
• Team members should be comfortable commuting to the Greensboro, NC office Monday through Thursday
  , with Fridays working remotely
  .

Pay Range*: $20.00 - $22.75 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short…