Enrollment Support Analyst

University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No.

1 in North Carolina for social mobility by the Wall Street Journal – helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land‑grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

In support of the mission of UNC Greensboro, the University Registrar's Office (URO) fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration

The Enrollment Support Analyst, reporting to the Associate Registrar for Policies and Operations, plays a critical role in managing and maintaining the University Registrar's Office (URO) enrollment systems at UNC Greensboro. Serving as the lead analyst for the Student module (Banner), this position is responsible for ensuring the accuracy, reliability, and functionality of key academic systems, including Banner and Degree Works.

Key responsibilities include analyzing and testing system updates, implementing changes, creating and maintaining documentation, conducting research, and performing data analysis. The role requires close collaboration with the University Registrar's Office staff, campus advisors, faculty, academic support teams, and Information Technology Services (ITS) to ensure student academic records are accurate, consistent, and aligned across all systems and procedures.

This position is ideal for someone with strong analytical skills, attention to detail, and the ability to translate complex system processes into clear, effective practices that support the University's academic mission.

• Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, math, or Engineering or related technical degree from an appropriately accredited institution; or Bachelor's degree and some computer coursework from a regionally accredited institution and one (1) year of experience developing ad‑hoc queries using SQL.

• Master's Degree.
• Banner Student Experience and/or experience with Degree Works, Curriculum Inventory Management System, University Catalog publication, and curriculum structure.
• One (1) year of experience in a Registrar's Office or higher education administration setting.

$64,375 - $69,832

Position Number: 998916
Functional

Title:

Enrollment Support Analyst
Position Type:
Administration - Staff
Position Eclass: EP - EHRA 12 mo leave earning
FTE: 1.000

Open Until Filled:
Yes
Type of Appointment:
Permanent
FLSA:
Exempt