Lead Teller

GPCU, formerly known as Greensboro Postal Credit Union, is a member-focused financial cooperative serving individuals who live, work, or worship in Greensboro or Guilford County. The credit union is committed to providing accessible financial services, with a particular focus on lending solutions. GPCU is known for helping members who may not qualify for loans through larger financial institutions, offering personalized attention and flexible options.

The organization emphasizes community engagement, financial inclusion, and responsible lending practices to support the financial well‑being of its members.

The Lead Teller is a full‑time, on‑site role based in the Greensboro–Winston‑Salem–High Point area. This role is responsible for overseeing daily teller operations, including processing member transactions such as deposits, withdrawals, loan payments, and account inquiries. The Lead Teller supports and mentors teller staff, ensures adherence to policies and procedures, and helps resolve complex member issues. This position also assists with balancing cash drawers and vault, monitoring transaction accuracy, and maintaining a secure and professional branch environment.

The Lead Teller promotes GPCU products and services, contributes to a positive member experience, and collaborates with branch leadership to achieve service and operational goals.

• Demonstrated cash handling experience and strong attention to detail in financial transactions.
• Knowledge of banking or credit union operations, including teller procedures and basic lending processes.
• Ability to lead, coach, and support a team, with experience in assigning and reviewing daily tasks.
• Strong customer service and communication skills, with the ability to handle member concerns professionally.
• Basic proficiency with computer systems, financial software, and data entry.
• High school diploma or equivalent; additional coursework or certifications in finance or business are a plus.
• Prior experience as a teller or in a similar financial services role; supervisory or lead experience is preferred.
• Commitment to ethical conduct, confidentiality, and compliance with regulatory and organizational policies.