Intake Specialist

Position: Intake Specialist 8281

Open the Door to Equity and Fair Housing – Serve the Community as an Intake Specialist! Compensation and Benefits:

Estimated Hiring Salary Range
: $43,755 - $57,573 Full Salary Range
: $43,755 - $78,299

Benefits:

We offer an outstanding benefits package that supports your well‑being.

Learn more Here

Work Schedule:

Enjoy a consistent Monday–Friday schedule (8:00 a.m. – 5:00 p.m.) with a flexible/hybrid work option
, supporting balance while delivering meaningful community service. (Some evening or weekend work may be required based on program or community needs.)

The City of Greensboro’s Human Rights Department is seeking a compassionate, detail‑oriented professional to serve as an Intake Specialist
. This role is critical to advancing fair housing, ensuring access to justice, and supporting residents navigating housing discrimination concerns or landlord‑tenant disputes. As the first point of contact, you will help ensure residents are heard, supported, and guided with care and accuracy.

Why You’ll Love Working With Us

• Make a direct impact on fair housing and civil rights
• Serve residents during pivotal moments with empathy and professionalism
• Work in a mission‑driven, community‑centered environment
• Collaborate with internal teams, HUD partners, and community stakeholders
• Gain valuable experience in federal compliance, mediation, and data‑driven reporting
• Opportunities for professional growth and career advancement

About the Role

The Intake Specialist serves as the first point of contact for all Fair Housing inquiries and Landlord‑Tenant Dispute Program requests
. This role supports Greensboro’s designation as a HUD Fair Housing Assistance Program (FHAP) and plays a vital role in ensuring compliance, accuracy, and timely communication throughout the intake and investigation process. Must have excellent written and verbal communication skills, ability to maintain accurate records and manage database entries, and ability to work calmly and empathetically with individuals in distress.

Key responsibilities include:

• Conducting intake, fact‑finding, and jurisdiction verification for fair housing inquiries
• Following federal HUD intake guidelines to determine investigative eligibility
• Preparing documentation, signature packets, and certified mailings
• Maintaining and analyzing inquiry data for HUD reporting and annual reports
• Entering and tracking cases within a CRM system from intake through investigation
• Supporting the Landlord‑Tenant Dispute Program
  , including mediation support and documentation
• Assisting volunteer mediators and identifying additional housing resources
• Collaborating closely with investigative staff and reporting to the Chief Investigative Officer

Potential Career Path

This role offers strong professional growth opportunities within the Human Rights and Housing ecosystem, including pathways such as:

• Fair Housing Investigator
• Senior Intake or Program Specialist
• Compliance or Policy Analyst
• Civil Rights or Housing Program Coordinator
• Supervisory or Program Management Roles

The skills gained in intake, compliance, mediation, and data analysis provide a solid foundation for advancement in public service and civil rights work.

Women, Minorities, and Veterans Are Encouraged to Apply! This job is Non‑Exempt and is subject to the overtime provisions of the Fair Labor Standards Act. What You Bring

Minimum Qualifications

• Associate’s Degree with 1–3 years of Fair Housing experience
• OR an equivalency of a High School Diploma/GED with 5 or more years of Fair Housing experience
• Proficiency in Microsoft Word, Excel, and Power Point

Preferred Qualifications

• Valid Driver’s License
• 1–3+ years of experience with CRM systems such as Salesforce or HUD Enforcement Management System
• Experience with conflict resolution, mediation, or de‑escalation‑focused customer service
• Experience using Docu Sign, Acrobat Sign, or other eSignature platforms
• Experience with USPS certified mailings

Ready to Lead?

If you are passionate about equity, fair housing, and serving residents with professionalism and care, we invite you to apply and become a vital part of Greensboro’s commitment to justice and inclusive communities.

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