Referral Coordinator

Position Summary

The primary purpose of this position is to effectively manage cases and to coordinate referrals with outside medical facilities, clinics, and agencies, in order to provide the appropriate patient care. This position promotes community awareness by facilitating health education in a variety of settings and through various marketing opportunities.

• Coordinates patient referrals to outside specialists, physicians, testing facilities, specialized schools, agencies, and parent support/advocacy services, utilizing appropriate TAPM procedures.
• Assists/advises families with available service assessments.
• Serves as liaison for county and member hospital and agencies.
• Tracks TAPM in‑patients at hospitals.
• Participates in discharge planning rounds, as appropriate, with area hospitals.
• Schedules and confirms appointments for patients at specialty clinics, as necessary.
• Refers patients to appropriate sources for home health care.
• Coordinates transportation needs, including providing maps, distributing bus tickets, and maintaining appropriate records.
• Provides interpreters for non‑English speaking and/or hearing‑impaired patients/families.
• Provides authorization to other facilities for treating TAPM patients.
• Initiates and maintains tracking data related to referrals and lab/studies; assures that reports are available for primary providers.
• Monitors ongoing availability of community resources and network services.
• Promotes community awareness of TAPM by providing patient education in community forums, such as health fairs, daycare centers, schools, malls, drug stores, and other community/agency functions.
• Abides by all company policies regarding safety/health rules and regulations.
• Adapts to various situations and adjusts to shifting priorities.

Job duties require the equivalent of a high school education with a preferred two‑year Associate Degree in business or healthcare management. A combination of education and experience will be considered. Must maintain effective written and oral communication/English skills and proficiency in Microsoft Office programs. Must maintain a current NC driver’s license for outside travel.

With the above preparation and training, it would take approximately one year, up to, and including three years to become proficient in the Medicaid and indigent healthcare working environment, and to be proficient with the policies and procedures utilized by Triad Adult and Pediatric Medicine.