Admissions Coordinator

Find a Rewarding Career at Friends Homes

Love where you work! – Now Hiring Admissions Coordinator at Friends Homes!

Shift(s):
Full-time, typically Monday through Friday (occasional evenings/weekends as needed)

Salary: based on experience

Location:

On-site position

Friends Homes is a Life Plan Community committed to providing exceptional care and meaningful connections for older adults across all levels of service. We foster a supportive, faith-based environment where team members are valued, respected, and empowered to make a difference every day.

Whether you're providing direct care, supporting wellness and engagement, or serving behind the scenes, your work at Friends Homes is part of something greater—a mission-driven community built on compassion, dignity, and teamwork.

At Friends Homes, we care for our team like family. All team members enjoy access to:

• Discounted meals from select on-site venues
• Access to employee gyms and indoor pool
• Excellent medical, dental, and vision insurance
• Insurance options for family members
• Disability and life insurance coverage
• Multiple spending account options (e.g., FSA)
• 401(k) Retirement Plan
• Paid Annual Leave (PAL)
• Access to earned wages before payday
• Employee scholarship opportunities
• Employee Assistance Program (EAP)
• Discounted tickets and local perks
• Fun employee events throughout the year
• A faith-based, mission-driven community with a strong team spirit!

As the Admissions Coordinator, you’ll play a vital role in ensuring smooth transitions for prospective residents entering Friends Homes and moving through our continuum of care. Your responsibilities include, but are not limited to:

• Manage and track all inquiries and applications for assisted living, skilled nursing, and memory care
• Schedule and conduct tours, interviews, and assessments
• Ensure compliance with admission criteria and state/federal regulations

• Facilitate completion of required paperwork (applications, medical evaluations, financial disclosures)
• Coordinate move-in logistics, including room readiness, welcome materials, and orientation
• Communicate with family members, POAs, and referral sources
• Partner with Marketing, Nursing, and Finance to support seamless transitions
• Act as a liaison between prospective residents and internal teams
• Attend interdisciplinary meetings regarding incoming residents

• Maintain accurate records in CRM systems (e.g., Matrix Care, Point Click Care , Salesforce)
• Ensure all documentation meets internal policies and regulatory standards

• Track and analyze admissions data
• Report trends and recommend improvements

• Participate in weekly transitions meetings
• Track and facilitate internal transitions across care levels
• Maintain up-to-date knowledge of room availability
• Meet or exceed occupancy and census goals
• Follow up with leads and partner with Marketing on campaigns and outreach
• Prepare activity reports for leadership

Required:

• High School Diploma or GED
• 1–2 years of experience in admissions, case management, or marketing in senior living, healthcare, or long-term care
• Knowledge of senior living/skilled nursing regulations
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and CRM/admissions software

Preferred:

• Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Gerontology, or related field
• Experience using systems like Point Click Care  or Matrix Care
• Ability to manage multiple priorities in a fast-paced setting
• Empathy and patience when working with older adults and families

At Friends Homes, every team member plays a meaningful role. If you’re passionate about serving others and want to grow in a supportive, values-driven community, we’d love to hear from you!

Friends Homes is a non-profit organization that is focused on achieving its mission. If you are a compassionate and service-oriented person, we would love to have you on our team. We offer numerous fulfilling opportunities with excellent benefits in a supportive, family-oriented environment. With over 400 full and part-time positions available across our two campuses, we are sure you will find a role that suits your skills and interests.

Friends Homes is committed to providing equal opportunities to all candidates regardless of their backgrounds. We encourage you to explore our current openings and apply online for consideration.