Dining Room Manager

Hiring

Job Title:

Dining Room Manager

Club:
Greensboro Country Club

Location:

Greensboro, NC

Club Information:

Greensboro Country Club was founded in 1909 and we proudly carry both the Distinguished Club and Platinum Club designations. We are unique among private clubs in the Triad area by providing two magnificent locations, both fine and casual dining, golf, tennis, fitness and many of Greensboro's most interesting people. GCC is currently finalizing a $19.1 M renovation at our Irving Park campus including:

• Family swimming pool, adults-only pool & separate splash pad for children
• Expanded State of the art wellness & fitness facility with all new strength & cardio equipment
• Renovated restaurants including adult, family, outdoor and fine dining
• Renovated Clubhouse interiors

Greensboro Country Club serves its member families providing them with a place of leisure, lasting friendships, and unforgettable memories that will last a lifetime.

Dining Room Manager Profile:
Greensboro Country Club

An amazing opportunity exists for candidates with a successful track record of leadership and high-quality operations management in private clubs or high-end establishments in the hospitality industry. We are hiring a Dining Room Manager to enhance our culture of warm, sophisticated hospitality and memorable member experiences. The successful candidate will be an integral part of a high-performing team with exceptional abilities.

The position may include working at both club campuses at Irving Park and The Farm.

Areas of Responsibilities can include one of more of the following:

• Ala a carte dining
• Fine dining
• Banquets

Reports to:

• Clubhouse Manager

Key Attributes and Areas of Focus

The successful Dining Room Manager will demonstrate:

• Effective team building and leadership skills.
• Strong planning and administrative skills including budgeting.
• Training and management development experience
• A high aptitude for attentiveness to member services and satisfaction
• Superior communication skills, including energy, creativity and respect.
• 100% buy-in into our "exceptional service" culture at GCC
• The confidence to remain calm and poised in dynamic situations.

Performance Expectations

• Assist the Clubhouse Manager with departmental budgeting, hiring, training, and teammate "culturalization," and supervision.
• Oversee dining room staff operations to include service techniques, knowledge of menu items and daily/nightly specials, sanitation, team building and conflict resolution; and regularly test and evaluate associate knowledge and understanding of these expectations.
• Be an active and dynamic supporter of team members, as well as someone who inherently enjoys developing and building his/her team and leading them to significant, positive membership and guest satisfaction outcomes; a collaborative team player who is "hands on" when necessary, but understands when to step back and lead the team.
• Be a focused and consistent evaluator of personnel, ensuring that adopted standards of conduct and delivery are met;
  Oversee high standards of appearance, hospitality, service, and cleanliness of the facilities.
• Ensure that dining room employees understand and have clear performance expectations, and that necessary tasks are reasonable, well-conceived and appropriately conveyed. Provide resources necessary to allow employees to perform their jobs effectively and create an exceptional ambience for members and guests.
• Hold weekly staff meetings to keep them informed of necessary and relevant activities and expectations at the Club. Ensure effective and efficient staffing and scheduling for all facilities and functions, balancing financial appropriateness with member and guest satisfaction desires.
• Involve associates in the decisions of how work gets done and creates a work environment where people want to come to work every day.
• Have a strong and highly visible and respectful presence with the membership and guests, be an exceptional communicator, have strong personal interactive skills and the maturity to instinctively know how to treat member and guests with a high-level of service;
  Must be able to communicate these expectations to staff with diverse backgrounds and positively motivate them to understand and execute to those expectations.
• Have a strong sense of urgency and responsiveness, while also maintaining quality and integrity of the plan.
• Be responsive to members' and guests' requests for menu selections, etc., and strive to find creative ways to accommodate reasonable member/guest requests; believe in the service philosophy: "the answer is 'yes,' now what is the question?"
• Ensure compliance with all health and safety, liquor consumption, and other food and beverage regulations;
  Keep current on all matters pertaining to the food and beverage industry.

Candidate Qualifications

• Has excellent knowledge of multi-dimensional a la carte dining and banquet services.
• Has exceptional communication, interpersonal, and customer service skills.
• Is a passionate leader with strong leadership…