Field Desktop Tech II

At Compucom Staffing () , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Desktop Technician to join their team based in Greensboro, NC to support customer sites within a (75) mile radius. This role will support troubleshooting laptops, desktops printer, receipt printers, check scanners etc. The Technician must have a reliable vehicle, valid drivers license, and clean MVR. Mileage will be paid to cover transportation expenses.

• Diagnose mechanical, hardware, software and systems failures, using established procedures

• Manage triage, troubleshooting and resolution to client scope on IT equipment

• Familiar with various operating systems (e.g. Windows OS)

• Perform service, repair and/or installation of computer products including system hardware, PC's, laptops, and printers

• Follow-up with end users to provide status updates as per service level guidelines (SLA's)

• Document efforts, issues and resolutions, close cases/tickets daily

• Use Service Now to schedule work, update tickets and resolve tickets accordingly

• Minimum 1 to 2+ years of IT technical support experience

• Hands on Break-Fix and IMAC / Project experience

• Sound understanding of customer support, operations, and processes

• Exceptional Customer Service and relationship building competence

• Able to communicate effectively both written and verbally, with the customers and in Service Now

• Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

• CompTIA A+ certification preferred

• Net+ CompTIA certification preferred

The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing () ™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

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Compu Com is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.